TERMS OF SERVICE
QOOL Host provides web site hosting. QOOL Host reserves the right to suspend or cancel a client's access to any or all services provided by QOOL Host when QOOL Host decides that the account has been inappropriately used or otherwise.

SERVER USE
QOOL Host hosting plans are to be used by the primary owner only. Clients are not permitted to resell, store or give away web-hosting services of their website to other parties, unless they have prior permission from QOOL Host.
QOOL Host reserves the right to refuse service and / or access to its servers to anyone it deems necessary.
All services provided by QOOL Host may only be used for lawful purposes. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or local law is prohibited.
This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene.
Also prohibited are sites that promote any illegal activity or present content that may be damaging to QOOL Host servers. Links to such materials are also prohibited.
Any illegal activity, including illegal adult content, links to illegal adult content web sites, spamming, cracking or hacking will result in your site being shut down and all your files deleted without warning.
Adult content is not allowed.
We DO NOT allow Internet-Relay-Chat ("IRC") or IRC bots to be operated on our servers.
QOOL Host will be the sole arbiter as to what constitutes a violation of this provision.

HIGH RESOURCE USER POLICY
Resources are defined as cpu utilisation and / or resource manipulation.
QOOL Host may implement the following policy to its sole discretion:
When a website is found to be monopolising the resources available, QOOL Host reserves the right to suspend or terminate that account immediately.
This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. An agreement is normally reached with a client, allowing them to upgrade their web hosting plan for an additional fee.

PAYMENT POLICIES
All accounts are set up on a prepay basis. QOOL Host reserves the right to change prices of accounts or services at any time. Prepayment is due every anniversary month following the date the account was established. Clients will automatically be charged at this time unless email cancellation request has been confirmed by QOOL Host. Cancellation requests must be sent to billing@qoolhost.com at least five business days prior to your next billing date.
In situations where the card number on file is declined QOOL Host will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, QOOL Host reserves the right to suspend other services until the outstanding debt is cleared. The client is responsible for all money owed on the account from the time it was established to the time that the client sends an emailed cancellation request.
All invoices will be sent directly to clients via email shortly after the online purchase has been made. At this point the client's card will be charged automatically.

CANCELLATION AND REFUNDS
QOOL Host reserves the right to cancel a clients account at any time, if it is found that the client contravened QOOL Host's terms of service. The clients account will be terminated immediately, and a refund will not be provided. Clients may cancel their account at any time.
We provide a 30 day money back guarantee on all our hosting plans.
If a client cancels during the initial 30 days, the client will receive a full refund. There are no refunds for clients after the initial 30 days, we do not provide pro-rata refunds.

INDEMNIFICATION
Client agrees to use all QOOL Host services and facilities at their own risk.
Client agrees that it shall defend, indemnify, save and hold QOOL Host harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against QOOL Host, its agents, its clients, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product/service sold by client, its agents, employees or assigns. Client agrees to defend, indemnify and hold harmless QOOL Host against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with QOOL Host's servers; (2) any material supplied by client infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products/services sold to client from QOOL Host's server.

SPAM POLICY
QOOL Host is committed to an anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent over the QOOL Host network, by clients or any other users of the QOOL Host network (including clients' clients).
We reserve the right to terminate the services, without prior notice, of any client disregarding this policy. Sending unsolicited commercial email (spam), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to an QOOL Host email address or web site URL is prohibited. The use of QOOL Host servers as a mail drop for responses to activities described above is also prohibited.
If you have any complaints or comments regarding spam on our network, please email them to abuse@qoolhost.com.

DISCLAIMER
QOOL Host will not be responsible for any damages your business may suffer, be it direct, indirect or consequential. QOOL Host makes no warranties of any kind, expressed or implied for services we provide. QOOL Host disclaims any warranty or merchantability.
If you have any queries regarding our Terms of Service, please email us at support@qoolhost.com.